Thank you for choosing wink.toys. We are committed to delivering your products swiftly, securely, and with the utmost discretion. Below you will find comprehensive details regarding our global logistics, packaging standards, and delivery protocols.

1. 100% Discreet Packaging Guarantee

2. Order Processing & Dispatch

Our fulfillment center prioritizes speed and precision to ensure your items are ready for transit promptly:

• Orders finalized before 2:00 PM (EEST) on standard business days (Monday–Friday) are typically processed and handed to our carriers for same-day departure.
• Orders submitted during weekends, national holidays, or outside of standard business hours will be prioritized for processing on the very next business day.
• Upon dispatch, you will automatically receive a digital notification containing a unique tracking link, allowing you to monitor your package's movement in real-time.
• We reserve the right to verify order details for high-value purchases before dispatch to ensure security and prevent unauthorized transactions.

3. Shipping Methods & Transit Estimates

We offer a variety of logistics solutions tailored to your regional needs. Estimated delivery windows are calculated based on your destination at checkout:

• Standard Courier Delivery: Our reliable ground service typically arrives within 3–5 business days. Free standard shipping is automatically applied to all qualifying orders exceeding 50 EUR / USD / GBP.
• Express Priority: For urgent requirements, select our expedited service to receive your order within 1–2 business days.
• Secure Pickup Points: For enhanced privacy and flexible scheduling, we offer deliveries to a wide network of local parcel lockers and authorized pickup stations. This remains our most recommended option for customers seeking absolute anonymity.

4. Regulatory Compliance & Age Verification

As a provider of adult-oriented products, we strictly adhere to legal age-gating requirements:

• By completing a purchase, you certify that you are at least 18 years of age.
• Our logistics partners are instructed to verify the identity and age of the recipient via a valid, government-issued photo ID upon handover.
• In the event that age verification cannot be completed during the delivery attempt, the parcel will be securely returned to our warehouse. Please note that such failed deliveries may incur a restocking or return shipping fee.

5. Insurance, Transit Issues & Loss Mitigation

All parcels dispatched from wink.toys are fully insured against loss, theft, or catastrophic damage during their journey:

• If your tracking data indicates a successful delivery but you have not received your package, please notify our support team within 48 hours so we can initiate a formal trace with the carrier.
• In the rare instance that a parcel arrives with evidence of tampering, heavy crushing, or damage to the contents, we request that you photograph the condition of the box immediately. Contact us with these details, and we will arrange for a priority replacement or a full refund.
• We take full responsibility for the safety of your order until it is successfully scanned as delivered at your chosen address.

6. Shipping Restrictions & International Orders

While we strive for global reach, some regions may have specific import regulations. Please ensure you are aware of your local customs policies. We are not responsible for any duties, taxes, or clearance delays that may be imposed by your local customs authorities.

7. Contact Our Logistics Team

If you have questions regarding a tracking number, need to modify your delivery instructions, or are experiencing a delay, please reach out to our dedicated support team:

• Email: contact@wink.toys
• Phone: [PHONENUMBER]
• Company: [COMPANY]
• Address: [COMPANY ADDRESS]